Frequently Asked Questions

Where do you deliver?

We deliver to the United Kingdom. Available delivery options are shown at checkout. Read our delivery information before ordering.

Is delivery free?

UK orders of £40 or more qualify for free standard delivery. Available rates are shown before you pay at checkout.

How do I choose a size?

Measure your pet and compare their measurements with the product's confirmed size guide. If measurements are missing or you are unsure, contact us before ordering.

Can I return an order?

Our current policy explains the 14-day cancellation period and how to return an item. Read the full Returns, Refunds and Cancellation Policy for instructions and exceptions.

What if my order is damaged or incorrect?

Email help@luvlyjubbly.com with your order number and details of the problem.

How can I contact you?

Use our contact page or email help@luvlyjubbly.com.